We operate an Equality and Diversity Policy as follows: 

The term ‘visitor’ used below refers to anyone (including patients and their family members, other visitors and contractors) making use of the Practice’s premises and services.

The Practice:

  • will ensure that all visitors are treated with dignity and respect
  • will promote equality of opportunity between men and women 
  •  will not tolerate any discrimination against, or harassment of, any visitor for reason of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  • will provide the same treatment and services (including the ability to register with the Practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief


This Policy applies to the general public, including all patients and their families, visitors and contractors.


Discrimination by the Practice against you.
If you feel discriminated against:

  • You should bring the matter to the attention of the Practice Manager.
  • The Practice Manager will investigate the matter thoroughly and confidentially within 5 working days.
  • The Practice Manager will establish the facts, and decide whether discrimination has taken place  and advise you of the outcome of the investigation within 10 working days. 

If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure (please ask for a copy of our leaflet “If things go wrong” from reception. 

Discrimination against the Practice’s staff
The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises forthwith. If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion. 

In addition to the above provision Dorset PCT provide PALS (Patient Advice & Liaison Service) 

What is PALS?

PALS is an accessible and confidential service for patients, relatives and carers. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions. If necessary we can refer patients and families to specific local or national-based support agencies.

PALS aims to:

  • offer advice and support to patients
  • provide information on NHS services
  • listen and respond to queries
  • help sort out problems on your behalf

Who do I contact?

PALS Officer,
Dorset PCT, 
Poundbury Road,
DT1 2PN.
Telephone: 01305 361285 :
Send an email: PALS@dorset-pct.nhs.uk

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