Practice Policies

Patients arriving late for appointments

It is Practice Policy that if a patient arrives more than 10 minutes late for a booked appointment with either a doctor or nurse they will not generally be seen and will be asked to re-book.

We understand that patients can sometimes be upset by this quoting that doctors and nurses often run late.

GPs and Nurses routinely have patients booked every 10 minutes and a patient arriving late would result in the whole clinic running late.  Unfortunately, until the patient is in the consulting room it is often unknown how long they will need with the doctor or nurse.  Some problems will be dealt with easily in 10 minutes but others may take considerably longer.  We hope patients will appreciate and understand that based on the presenting problem they will always receive the time they need with the clinician, which may in turn increase the waiting time for other patients.


To remove any misunderstanding and either clinician or patient feeling uncomfortable it is normal policy to use or consider using a chaperone.  Patients will always be offered the services of a chaperone for any intimate examination.



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