IMPORTANT PATIENT NOTICE
We are experiencing a very high volume of staff sickness with Covid-19 on the rise and are running with very little staff.
Over the next week or so our whole team will be working under immense pressure to manage our services. Our plea to you is please bear this in mind when contacting the surgery. Regretfully it is going to take even longer to get through on our phone lines, process prescriptions and generate referrals and letters because every department is affected. We are doing our best not to have to cancel appointments but unfortunately, we may be left with no choice but please be assured we have tried all avenues before making the decision to cancel.
It would be a great help to us if you could postpone any routine queries to allow us to prioritise the urgent workload for the next week or two.
Please be kind to our staff as they are doing their best and working so hard to keep services going at this difficult time.
Thank you. Take care and stay safe.
Drs French, Mugford & Dennison
Please see our current vacancies on the practice staff page
Please join us in welcoming Dr Gabriella Gavins who is training to be a GP. Dr Gavins is a qualified Doctor and in her second year of GP specialist training.
Dr Gavins will be with us for 6 months Feb to Aug and will begin to have her own clinics very shortly so more appointments will be available.
We would like to say a huge thank you for the generous gifts leading up to Christmas. We are extremely grateful to you.
NHS data opt-out - update your preferences
We have been contacted by a number of our patients requesting to update their preferences for the national data opt out. If you do not wish your data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice, this is known as a type 1 opt out.
You need to print, complete and return this type 1 opt-out form to us here at the surgery to register your preference to opt out.
You can read our GDPR privacy notice here.
You can also read more about the NHS National Data Opt-Out here, please also see the myths around this process.
Changes to Dispensary Phone Lines
From Monday 24th August the dispensary phone lines will only be open daily from 9am - 10.30am and 2.30pm - 3.30pm only. please do not call the reception team outside these times as they will not be able to assist you.
We have implemented a text service which lets you know when your medication is ready to collect to save you calling the dispensary to ask. Please speak to our dispensers when you next visit the surgery to sign up for this service. The surgery policy for medication is a 48 hour turnaround.
To contact dispensary during the above times call 01929 401265.
COVID-19 - help with mental health
The coronavirus pandemic has had an effect of all of us in may different ways. The anxiety and the isolation can have an impact on your wellbeing and mental health. Despite lots of services currently unavailable there is still help out there. Locally in Wareham we had the Community Front Room which is still there but now working remotely. Click on the link below to access more information.
Dorset Healthcare have also put together a Useful Contacts document which you can access by clicking this link : Useful Contacts
As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients.
Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.
We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Any patient who verbally abuses a member of practice staff will be sent a letter from the Practice confirming that this behaviour will not be tolerated.
Any future violation of this policy may result in removal from the Practice patient list.
PLEASE NOTE: The Police will be called in all cases of violence.
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Dr Allison French, Dr Richard Mugford and Dr Andrew Dennison.
PLEASE NOTE: The way we administrate medication reviews has changed. It is your responsibility to make appointments for reviews. If your review is due you will be informed either by Dispensary, the chemist or by a message on your prescription. If you fail to make an appointment for a review we will then write to you. We have no wish to withhold medication but hope you will understand the importance of regular reviews. IF YOU ARE UNSURE OF YOUR REVIEW DATE PLEASE ASK AT EITHER DISPENSARY OR RECEPTION.
The Wellbridge Practice now has a specialist health coach within the surgery to support you to feel more confident about managing your health and the impact it has on your day to day life.
This free confidential service is for anyone over the age of 18 who has a health condition or is a carer. The health coach has up to six session of 45 minutes with you. These sessions are here at The Wellbridge Practice.
To ask for a referral, please contact any member of staff at The Wellbridge Practice.
For more information about this service please click on this link Health Coaching
A WALK A DAY KEEPS THE DOCTOR AWAY
The Purbeck Mile is being introduced to encourage patients to complete a circular 1 or 2 mile walk starting at their GP Surgery. The aim is to increase people’s participation in walking. Short walks have been proven to improve physical and mental health. It is recommended that EVERYONE should walk for at least 150 minutes per week.
WALK YOUR WAY TO BETTER HEALTH
IT’S EASY, IT’S FREE AND ALL YOU NEED IS A COMFORTABLE PAIR OF SHOES.
We now have a laminated map on the outside of the surgery building showing both a 1 mile and 2 mile walk from the surgery.
You can also pick up a paper copy of the map from reception.
Please note if you follow the walks on your own you do so at your own risk.
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are available at Poole Hospital.
CARE QUALITY COMMISSION (CQC) RATING - The Wellbridge Practice has been awarded a rating of GOOD across the board following our routine inspection on 9th January 2017. You can read the full report by clicking on this link - CQC Inspection Final Report
SHARING YOUR INFORMATION - For more information about how and why we share your information please click here: Sharing Your Information
ONLINE SERVICES - Find out how to get started with online services by clicking on this link:
Getting started with GP Online Services
All our registered patients have now been allocated a named "usual doctor" in the Practice. Your named doctor will be responsible for your overall care at the Practice. If you are not aware and would like to know who your usual doctor is please ask next time you visit the practice. If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your request. However, we cannot guarantee this.
BEREAVEMENT SUPPORT GROUP
We are pleased to be able to offer a Bereavement Support Group here in the practice.
this leaflet will give you more information.
THE WELLBRIDGE PRACTICE 2015/16 GP EARNINGS REPORT.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Wellbridge Practice in the financial year (2015/16) was £43,406 before tax and National Insurance. This is for one full time GP, 5 part time GPs and no locum GPs who worked in the practice for more than six months.
HAS ANYTHING CHANGED?
If you change your name, address, landline number or mobile number please let us know as soon as possible.
It is very important that we have up to date contact details for all our patients in case we need to contact you urgently. Please inform a member of our reception team of any changes to your contact details.
MYTH BUSTER (from Public Health England)
My child’s always getting colds and snuffles - is it OK for her/him to have immunisations?
If a baby has a minor illness without a fever, such as a cold or runny nose, they should have their immunisations as normal. If the baby is ill with a fever, the immunisation should be put off until they have recovered. This is to avoid the fever being associated with the vaccine, or the vaccine increasing the fever the child already has.
If a baby:
- has a bleeding disorder (for example haemophilia, in which the baby’s blood does not clot properly), or
- has had a fit not associated with fever
a doctor, practice nurse or health visitor should be consulted before he/she has any immunisations.