Latest News

Changes to Dispensary Phone Lines

From Monday 24th August the dispensary phone lines will only be open daily from 9am - 10.30am and 2.30pm - 3.30pm only.  please do not call the reception team outside these times as they will not be able to assist you.

We have implemented a text service which lets you know when your medication is ready to collect to save you calling the dispensary to ask.   Please speak to our dispensers when you next visit the surgery to sign up for this service.  The surgery policy for medication is a 48 hour turnaround.

To contact dispensary during the above times call 01929 401265.


You may have seen or heard in the news that those deemed at risk will be sent a letter asking them to self-isolate for 12 weeks.

Not all at risk groups will be sent a letter only those deemed at a higher risk will be written to.

The general advice is anyone who is eligible for a flu vaccine should be particularly stringent and follow social distancing measures. These groups include those:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthmachronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s diseasemotor neurone diseasemultiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)
  • those who are pregnant



Those deemed at high risk and the will receive a letter directly from NHS England are those who are:


  1. Solid organ transplant recipients

    2.People with specific cancers  

  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.

   3.People with severe respiratory conditions including all cystic fibrosis, severe      asthma and severe COPD 

   4.People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)

   5.People on immunosuppression therapies sufficient to significantly increase risk of infection  

   6.People who are pregnant with significant heart disease, congenital or acquired 

Some of you who are under consultants and seen at hospitals may be contacted by your consultant or team and advised to self-isolate.

If you do not receive a letter it does not mean you are safe to go out please follow the social distancing measures if you are in the highlighted section above or normally have a flu vaccine. For more information on shielding and self-isolating please click on the links below.

Shielding Information




As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients.


Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.


We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.


Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.


In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.


Any patient who verbally abuses a member of practice staff will be sent a letter from the Practice confirming that this behaviour will not be tolerated.


Any future violation of this policy may result in removal from the Practice patient list.


PLEASE NOTE: The Police will be called in all cases of violence.


The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.


Dr Allison French and Dr Richard Mugford.

Medication Reviews

PLEASE NOTE: The way we administrate medication reviews has changed. It is your responsibility to make appointments for reviews. If your review is due you will be informed either by Dispensary, the chemist or by a message on your prescription. If you fail to make an appointment for a review we will then write to you. We have no wish to withhold medication but hope you will understand the importance of regular reviews. IF YOU ARE UNSURE OF YOUR REVIEW DATE PLEASE ASK AT EITHER DISPENSARY OR RECEPTION.

Thank you.


The Wellbridge Practice now has a specialist health coach within the surgery to support you to feel more confident about managing your health and the impact it has on your day to day life.


This free confidential service is for anyone over the age of 18 who has a health condition or is a carer. The health coach has up to six session of 45 minutes with you. These sessions are here at The Wellbridge Practice.

To ask for a referral, please contact any member of staff at The Wellbridge Practice.

For more information about this service please click on this link Health Coaching



The Purbeck Mile is being introduced to encourage patients to complete a circular 1 or 2 mile walk starting at their GP Surgery. The aim is to increase people’s participation in walking. Short walks have been proven to improve physical and mental health. It is recommended that EVERYONE should walk for at least 150 minutes per week.





We now have a laminated map on the outside of the surgery building showing both a 1 mile and 2 mile walk from the surgery.

You can also pick up a paper copy of the map from reception.

Please note if you follow the walks on your own you do so at your own risk.



We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are available at Poole Hospital.

Electronic Prescribing Service (EPS)


The Listening Hour - every month a member of our admin team will be available to talk to patients about any non clinical aspects of the administration of the practice.  Dates will be advertised in our quarterly newsletter, posters in the practice and on this website.  No appointment necessary.

CARE QUALITY COMMISSION (CQC) RATING - The Wellbridge Practice has been awarded a rating of GOOD across the board following our routine inspection on 9th January 2017.  You can read the full report by clicking on this link -  CQC Inspection Final Report

SHARING YOUR INFORMATION      - For more information about how and why we share your information please click here:  Sharing Your Information

ONLINE SERVICES - Find out how to get started with online services by clicking on this link:

Getting started with GP Online Services


If you think you, or your child, may have measles please call ahead.  DO NOT COME STRAIGHT TO THE SURGERY.

Call the surgery on (01029) 462376 and we will make arrangements for you to be isolated while waiting to be seen.


All our registered patients have now been allocated a named "usual doctor" in the Practice.  Your named doctor will be responsible for your overall care at the Practice.    If you are not aware and would like to know who your usual doctor is please ask next time you visit the practice.  If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your request.  However, we cannot guarantee this. 


We are pleased to be able to offer a Bereavement Support Group here in the practice.

Bereavement Group

 this leaflet will give you more information.



All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Wellbridge Practice in the financial year (2015/16) was £43,406 before tax and National Insurance. This is for one full time GP, 5 part time GPs and no locum GPs who worked in the practice for more than six months.





If you change your name, address, landline number or mobile number please let us know as soon as possible.

It is very important that we have up to date contact details for all our patients in case we need to contact you urgently. Please inform a member of our reception team of any changes to your contact details.


MYTH BUSTER (from Public Health England)

My child’s always getting colds and snuffles - is it OK for her/him to have immunisations?

If a baby has a minor illness without a fever, such as a cold or runny nose, they should have their immunisations as normal. If the baby is ill with a fever, the immunisation should be put off until they have recovered. This is to avoid the fever being associated with the vaccine, or the vaccine increasing the fever the child already has.

If a baby:

  • has a bleeding disorder (for example haemophilia, in which the baby’s blood does not clot properly), or
  • has had a fit not associated with fever

a doctor, practice nurse or health visitor should be consulted before he/she has any immunisations.

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