The recent technical issues with us receiving eConsults has now been resolved.
Before submitting an eConsult, please consider the following:
We are experiencing extremely high demand for this service, eConsult responses are currently taking much longer than the suggested response time of the end of the next working, or within 3 working days for admin requests. This is partly due to the fact that we are trying to staff and invite patients to the Covid Vaccination clinics, so our staff are under a lot of pressure at the moment.
Please do not submit an eConsult for an urgent matter.
Please attach photographs for any advice relating to symptoms that are visual, ie mole changed shape, otherwise we may not be able to review your eConsult.
Please be aware that an eConsult will normally result in a response by email, therefore do not request or expect a telephone call. If you need to speak to a doctor please call the surgery on 01929 462376 to request a same day or routine appointment.
Covid vaccination programme
Please note that we have created a Covid vaccination programme information page, which we will keep updated with the latest developments on how the vaccination programme will be managed within our Primary Care Network (the area of Purbeck) and what this means for our patients.
Planned surgery closure
Please be aware the surgery, including the dispensary will be closed on Thursday 25th February from 3.30pm, for staff training.
The surgery is open as normal until the closure at 3.30pm and will reopen again from 8.20am on Friday 26th February. If you require urgent help or advice during the hours we are closed please telephone the urgent care service on 111. Please note if you are using a mobile to ring 111 you must have at least 1p credit.
Letter from our doctors - 27.10.20
The documents that are referred to in the above letter are:
Coronavirus in numbers
Frequently asked questions
In light of the Covid-19 (Coronavirus) outbreak we have had to temporarily change the way in which the surgery operates, our main surgery doors will be closed to protect the most vulnerable, our community and our staff.
All GP appointments will now be a telephone consultation in the first instance. If you need an appointment to speak to one the GPs for a non coronavirus related issue please phone the surgery and speak to our trained receptionists.
Please do not book an appointment or attend the surgery if you have any symptoms associated with coronavirus including:
- a new continuous cough
- a high temperature
- a loss of taste and/or smell (Anosmia)
If any of the above symptoms apply, you are advised to stay at home for 10 days. All members in your household should also self-isolate even if they have no symptoms for 14 days. You should also book a test and only leave the house to have the test taken - you can book Covid-19 tests online by visiting www.nhs.uk/coronavirus or if you are unable to go online you can call 119.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service, that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you cannot go online, cannot manage your symptoms at home or if you are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus
We have had a significant number of people contacting us for advice about face coverings, or requesting exemption letters. We are unable to provide a letter or certificate in relation to the wearing of face coverings.
If you are an employer, please do not ask your employees to seek letters from us, this stops us from providing care to our patients with genuine health needs.
The gov.uk website has lots of information about the regulations and the exemptions, including a graphic for indivdiduals to download/use to prove you are exempt - https://bit.ly/2EvnOtB
The British Lung Foundation also has lots of information for those with breathing difficulties due to a lung condition - https://bit.ly/30drMQ9
Coronavirus (COVID-19) and Children
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click here https://www.what0-18.nhs.uk/national call 111 or contact your GP. For information about crying babies, click here http://iconcope.org/parentsadvice/). If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.
You can still collect your medications from the surgery from a newly created hatch using the outside window. If someone is there before you please, please observe the governments 2 metres apart rule to protect yourself and others. Medication on repeat prescriptions cannot be prescribed for more than 28 days, and our dispensary team are unable to post medication to you. If you are self-isolating please ask someone else to collect your prescription on your behalf. The person collecting will need to show ID to the dispensary team who will record who has collected on each patient's behalf.
Due to staff shortages, it may not be possible to provide a dispensing service during full normal opening hours as we require a doctor on site whilst medication is handed out. We have been advised by NHS England to close the dispensing service when all of our rota'd doctors are working off site. We apologise for any inconvenience caused, we will try to advertise the timings that this may occur on our Facebook page.
Clearly this is a rapidly evolving situation and our service may have to change to reflect this but please be assured that the care of all our patients will be met as far as we can. We thank you for your understanding.
This information was updated: 29.07.20
Please note that some of our patients will be receiving telephone calls from Pharmacists who are working with and on behalf of our GPs to identify possible changes to medication, we will also soon be offering appointments with a pharmacist for medication reviews. These will be held at the surgery on a regular basis and are as an alternative to seeing a GP for the same reason.
Please see the appointment page for details of how to make an appointment to see a doctor or nurse.
Welcome to the Wellbridge practice, Wool Surgery
"Traditional values, modern practice"
Wellbridge surgery in Wool aims to provide the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Within our local community, we aim to:
Treat and if possible cure disease, quickly, effectively, and economically.
Relieve suffering and promote well being in the sick, disabled and dying.
Promote the physical, mental, spiritual, and social well being of each individual.
Encourage everyone to be responsible for maintaining, and if possible improving, his or her own health. To assist this by educating and informing our patients appropriately. Attempt to reduce the overall incidence of disease and handicap, and increase the overall level of health and well being. Increase community awareness of what we can all do to improve health generally, and encourage and facilitate local initiatives, and encourage a health-promoting environment.
Duty of Candour (Being Open)
The Duty of Candour has been introduced as a direct result of the Francis Inquiry Report into the Mid Staffordshire NHS Foundation Trust, which recommended that a statutory “duty of candour” be imposed on all healthcare providers, which defined “Openness”, “Transparency” and “Candour”.
To this end, we at The Wellbridge Practice will:
- Acknowledge, apologise and explain when things go wrong;
- Carry out investigations into incidents affecting Patient Safety;
- Provide support for those involved in the incident (patients & staff) to cope with the physical & emotional impact.
- Reassure patients, families & carers that lessons learned will prevent patient safety incidents happening in the future.
(Site updated 25/02/2021)