Due to extremely high demand for this service, any submissions received at the moment, may take up to a week for a response, not the advertised 2 day turnaround. You also may not be able to submit an eConsult if we have reached our maximum capacity for this service.
Our staff are under a lot of pressure at the moment, managing our Covid vaccination clinic commitments, so please bear with us.
Please do not submit an eConsult for an urgent matter.
Please attach photographs for any advice relating to symptoms that are visual, ie a mole changed shape, otherwise we may not be able to progress your eConsult.
Please be aware that an eConsult will normally result in a response via email, therefore please do not request or expect a telephone call. If you need to speak to a doctor, please call the surgery on 01929 462376 to request a same day or routine appointment.
Covid vaccination programme
Please see the Covid vaccination programme information page, which explains how to book your covid vaccination appointment in Purbeck.
IMPORTANT PATIENT NOTICE
We are experiencing a very high volume of staff sickness with Covid-19 on the rise and are running with very little staff.
Over the next week or so our whole team will be working under immense pressure to manage our services. Our plea to you is please bear this in mind when contacting the surgery. Regretfully it is going to take even longer to get through on our phone lines, process prescriptions and generate referrals and letters because every department is affected. We are doing our best not to have to cancel appointments but unfortunately, we may be left with no choice but please be assured we have tried all avenues before making the decision to cancel.
It would be a great help to us if you could postpone any routine queries to allow us to prioritise the urgent workload for the next week or two.
Please be kind to our staff as they are doing their best and working so hard to keep services going at this difficult time.
Thank you. Take care and stay safe.
Drs French, Mugford & Dennison
Letter from our partners - 20.07.21
In light of the Covid-19 (Coronavirus) pandemic we have had to temporarily change the way in which the surgery operates.
All GP appointments require a telephone consultation in the first instance. If you need an appointment to speak to one the GPs for a non coronavirus related issue please phone the surgery and speak to our trained receptionists.
Please do not book an appointment or attend the surgery if you have any symptoms associated with coronavirus including:
- a new continuous cough
- a high temperature
- a loss of taste and/or smell (Anosmia)
If any of the above symptoms apply, you are advised to stay at home for upto 10 days. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus or if you are unable to go online you can call 119.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service, that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, cannot manage your symptoms at home or if you are advised to do so by the online service.
All NHS and healthcare settings are still subject to the requirement to wear face coverings, this includes staff, patients and visitors, unless you are exempt. We unable to provide a letter or certificate in relation to the exemption of wearing of face coverings.
The gov.uk website has lots of information about the regulations and the exemptions, including a graphic for indivdiduals to download/use to prove you are exempt - https://bit.ly/2EvnOtB
The British Lung Foundation also has lots of information for those with breathing difficulties due to a lung condition - https://bit.ly/30drMQ9
You can now collect your medications from the inside dispensary hatch. Whilst in the building please wear a mask, and observe the social distancing rules which are still in place in NHS and healthcare settings.
Medication on repeat prescriptions cannot be prescribed for more than 28 days, and our dispensary team are unable to post medication to you. If you are self-isolating, please ask someone else to collect your prescription on your behalf. The person collecting will need to show ID to the dispensary team who will record who has collected on each patient's behalf.
Due to staff shortages, it may not be possible to provide a dispensing service during full normal opening hours as we require a doctor to be on site whilst medication is handed out. We have been advised by NHS England to close the dispensing service when all of our rota'd doctors are working off site. We apologise for any inconvenience caused, we will try to advertise the timings that this may occur on our Facebook page. Our dispensary service will close at 6pm each evening until further notice.
Clearly this is an ever changing situation and our service may have to change to reflect this, but please be assured that the care of all of our patients will be met as far as we can. We thank you for your understanding.
This information was updated: 30/03/2022
Please note that some of our patients will be receiving telephone calls from Pharmacists who are working with and on behalf of our GPs to identify possible changes to medication, we will also soon be offering appointments with a pharmacist for medication reviews. These will be held at the surgery on a regular basis and are as an alternative to seeing a GP for the same reason.
"Traditional values, modern practice"
Wellbridge surgery in Wool aims to provide the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Within our local community, we aim to:
Treat and if possible cure disease, quickly, effectively, and economically.
Relieve suffering and promote well being in the sick, disabled and dying.
Promote the physical, mental, spiritual, and social well being of each individual.
Encourage everyone to be responsible for maintaining, and if possible improving, his or her own health. To assist this by educating and informing our patients appropriately. Attempt to reduce the overall incidence of disease and handicap, and increase the overall level of health and well being. Increase community awareness of what we can all do to improve health generally, and encourage and facilitate local initiatives, and encourage a health-promoting environment.
Duty of Candour (Being Open)
The Duty of Candour has been introduced as a direct result of the Francis Inquiry Report into the Mid Staffordshire NHS Foundation Trust, which recommended that a statutory “duty of candour” be imposed on all healthcare providers, which defined “Openness”, “Transparency” and “Candour”.
To this end, we at The Wellbridge Practice will:
- Acknowledge, apologise and explain when things go wrong;
- Carry out investigations into incidents affecting Patient Safety;
- Provide support for those involved in the incident (patients & staff) to cope with the physical & emotional impact.
- Reassure patients, families & carers that lessons learned will prevent patient safety incidents happening in the future.
(Site updated 21/07/2022)