Contact the practice
The Wellbridge Practice
Wool Surgery
Meadow Lane
Wool
Wareham
BH20 6DR
Telephone: 01929 462376
Out of Hours: 111
Opening Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:30am to 12:30pm and 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Dispensary Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:30pm Phone lines are open 9 - 10.30am and 2 - 5pm for any queries |
| Tuesday | 8:30am to 1:00pm and 2:00pm to 6:30pm Phone lines are open 9 - 10.30am and 2 - 5pm for any queries |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 6:30pm Phone lines are open 9 - 10.30am and 2 - 5pm for any queries |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:30pm Phone lines are open 9 - 10.30am and 2 - 5pm for any queries |
| Friday | 8:30am to 12:30pm and 2:30pm to 6:30pm Phone lines are open 9 - 10.30am and 2.30 - 5pm for any queries |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you require urgent medical assistance which cannot wait until the surgery reopens you should:
Ring the Urgent Care Service on: 111
This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.
When you ring the NHS 111 Service call centre a trained member of staff will answer the phone and take some details from you. They will pass your details straight over to a doctor or nurse who will ring you back to ask you more about the problem and, with you, will decide the best option for you. Depending on the seriousness of your condition, this might be:
- Advice over the telephone,
- A visit to a local treatment centre, or
- A home visit by a nurse, doctor or paramedic
Calls to the NHS 111 number are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit)
How to make a complaint
If you have any complaints or concerns about the service you have received from the doctors or staff working for this practice, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.
You can make your complaint:
By telephone– ask to speak to Mrs Keeley Bruce. If she is not available in person arrangements can be made for her to telephone you at a mutually convenient time.
In writing to the practice– some complaints may be easier to explain in writing – please give as much information as you can, then send your complaint to the practice for the attention of Mrs Keeley Bruce as soon as possible. Please remember if your complaint concerns someone other than yourself we will require written, signed authority from that person to discuss their medical records with you.
Direct to the NHS Commissioning Board – You may choose to make a complaint verbally, in writing or electronically to the NHS Commissioning Board rather than the practice.
In writing to:
PO Box 16738, REDDITCH, B97 9PT.
By Email: nhscommissioningboard@hscic.gov.uk
ByTelephone: 0300 311 2233
Please see the leaflet If things go wrong which explains the complaints procedure in detail.
