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THE WELLBRIDGE PRACTICE

 

OUR PRACTICE CHARTER

 

Practice Responsibilities

Patient Responsibilities

Names

People involved in your care will give you their names & ensure you know how to contact them. The surgery should be well signposted & the Doctors’ or Nurses’ names should be on their room doors or name badges.

 

Please let us know if you change your name, address or landline or mobile telephone number.

 

Waiting Times

We run an appointment service. You will be given a time at which the doctor or nurse hopes to be able to see you.   If you have been waiting more than 30 minutes please ask at reception for an explanation.

 

Please try to keep appointments, and tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.   Try not to save up lots of different problems for a single appointment.

Open Surgery

This surgery is specifically for patients with an URGENT problem which needs attention on the day.

 

If your problem is not urgent please make a routine appointment.

Home Visits

We will arrange a home visit for patients who are too ill to be brought to the surgery.

 

Please only ask for home visits only when the patient is too ill to visit the surgery.

Telephone

We will try to answer the phone promptly and ensure we have sufficient staff available to do this. You should be able to speak to a doctor by telephone.

 

Please keep your telephone call brief and avoid calling during peak morning times for non-urgent matters.

Test Results

If you have undergone tests or X-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged we will tell you how to obtain the results.

 

Test results take time to reach us, so please do not ring before you have been advised to. Enquiries about tests ordered by the hospital should be direct to the hospital, not the practice.

Respect

Patients will be treated as individuals & partners in their health care irrespective of their ethnic origins, religious or cultural beliefs.

 

We ask that you treat the doctors and practice staff with the same courtesy and respect.

Information      We will give you full information about the services we offer. Every effort will be made to ensure you receive the information that directly affects your health and the care being offered.

 

Please read our Practice Leaflet. It will help you get the best out of the services we offer. It is important you understand the information given to you.   Please ask us questions if you are unsure of anything.

Health Promotion

The practice will offer patients advice & information on steps they can take to promote good health and avoid illness.

 

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice.   Please act upon it.

Health Records

You have the right to see your health records, subject to any limitations in the law.   They will be kept confidential at all times. On line access is now available for certain parts of your health record.

 

Please ask if you would like to see your records or to register for on line access to your records. You can also use on line access to re order prescriptions and make appointments.

Complaints

We will provide you with information about how to make suggestions or complaint about the care we offer. We want to improve services, so we welcome any comments you have.

 

Please read our Practice Leaflet or access our website www.wellbridge.co.uk which will tell you about the arrangements we have made to receive your suggestions, complaints or even compliments!

 

 

 
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