CONCERNS RE THE CURRENT EMERGENCY SURGERY - REVISED APPOINTMENT SYSTEM
We have listened to our patient’s concerns and frustrations regarding the current Emergency Surgery. This surgery was introduced in answer to patient’s requests for more pre bookable appointments to be made available. We accept that, despite a promising start, this system is now not working as we had hoped. Therefore, following much discussion we will be introducing an alternative system, from Wednesday 1st May there will be a number of appointments available each morning for patients who wish to turn up at the practice from 8.30am to sit and wait to see a doctor.
PLEASE NOTE: The number of patients we can see in this surgery will be capped each day depending on the number of doctors available.
These appointments will be available for routine or urgent problems.
In addition patients will be able to ring the surgery from 8.30am to book an appointment later in the morning. We have split the appointments in this way so patients who live further away or cannot get to the surgery early have an opportunity to book an appointment on the day from home.
PLEASE NOTE: There will be no sit and wait surgery in the afternoons or evenings. These surgeries will be primarily for patients who have pre booked their appointments.
As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients.
Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.
We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Any patient who verbally abuses a member of practice staff will be sent a letter from the Practice confirming that this behaviour will not be tolerated.
Any future violation of this policy may result in removal from the Practice patient list.
PLEASE NOTE: The Police will be called in all cases of violence.
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Dr Allison French and Dr Richard Mugford.
PLEASE NOTE: The way we administrate medication reviews has changed. It is your responsibility to make appointments for reviews. If your review is due you will be informed either by Dispensary, the chemist or by a message on your prescription. If you fail to make an appointment for a review we will then write to you. We have no wish to withhold medication but hope you will understand the importance of regular reviews. IF YOU ARE UNSURE OF YOUR REVIEW DATE PLEASE ASK AT EITHER DISPENSARY OR RECEPTION.
The Wellbridge Practice now has a specialist health coach within the surgery to support you to feel more confident about managing your health and the impact it has on your day to day life.
This free confidential service is for anyone over the age of 18 who has a health condition or is a carer. The health coach has up to six session of 45 minutes with you. These sessions are here at The Wellbridge Practice.
To ask for a referral, please contact any member of staff at The Wellbridge Practice.
For more information about this service please click on this link Health Coaching
A WALK A DAY KEEPS THE DOCTOR AWAY
The Purbeck Mile is being introduced to encourage patients to complete a circular 1 or 2 mile walk starting at their GP Surgery. The aim is to increase people’s participation in walking. Short walks have been proven to improve physical and mental health. It is recommended that EVERYONE should walk for at least 150 minutes per week.
WALK YOUR WAY TO BETTER HEALTH
IT’S EASY, IT’S FREE AND ALL YOU NEED IS A COMFORTABLE PAIR OF SHOES.
We now have a laminated map on the outside of the surgery building showing both a 1 mile and 2 mile walk from the surgery.
You can also pick up a paper copy of the map from reception.
Please note if you follow the walks on your own you do so at your own risk.
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are available at Poole Hospital.
The Listening Hour - every month a member of our admin team will be available to talk to patients about any non clinical aspects of the administration of the practice. Dates will be advertised in our quarterly newsletter, posters in the practice and on this website. No appointment necessary.
CARE QUALITY COMMISSION (CQC) RATING - The Wellbridge Practice has been awarded a rating of GOOD across the board following our routine inspection on 9th January 2017. You can read the full report by clicking on this link - CQC Inspection Final Report
SHARING YOUR INFORMATION - For more information about how and why we share your information please click here: Sharing Your Information
ONLINE SERVICES - Find out how to get started with online services by clicking on this link:
Getting started with GP Online Services
Dorset's Health Service - WHAT HAPPENS NEXT?
What we’ve done
NHS Dorset CCG would like to thank everyone who took part in the public consultation on proposals developed under the Clinical Services Review, which took place between 1 December 2016 and 28 February 2017.
During the consultation thousands of people had their say on proposals for specific roles for hospitals in Poole and Bournemouth, as well as community services and the redistribution of beds in the county. Under the proposals Dorset County Hospital in Dorchester would be largely the same as it is now.
As of midnight on 28 February, over 12,000 questionnaires had been submitted, however this number is expected to rise as the total number of responses is counted and confirmed over the coming days.
In addition, over 1000 people took part in telephone surveys and focus groups held by Opinion Research Services (ORS).
Around 1800 people attended 16 drop-in events, with hundreds more taking the opportunity to speak to the team at 25 pop-up events across the county.
The team also answered over 560 queries and concerns from members of the public and organisations.
What happens next?
Over the coming months Opinion Research Services (ORS) will analyse the views and information gathered during the public consultation to produce a report, which we expect to publish by summer 2017.
This report will inform the final business case, which will be presented to the CCG’s Governing Body in late 2017 to assist them in the decision making process. The information in the report will be fully and thoroughly deliberated by the Governing Body before it makes its decisions, which will then be widely publicised.
During this time updates will be given via www.dorsetsvision.nhs.uk, the local media and other networks, for example the Health Involvement Network and Patient Participation Groups.
ALERT - MEASLES OUTBREAK IN SOUTH WEST ENGLAND
If you think you, or your child, may have measles please call ahead. DO NOT COME STRAIGHT TO THE SURGERY.
Call the surgery on (01029) 462376 and we will make arrangements for you to be isolated while waiting to be seen.
All our registered patients have now been allocated a named "usual doctor" in the Practice. Your named doctor will be responsible for your overall care at the Practice. If you are not aware and would like to know who your usual doctor is please ask next time you visit the practice. If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your request. However, we cannot guarantee this.
BEREAVEMENT SUPPORT GROUP
We are pleased to be able to offer a Bereavement Support Group here in the practice.
this leaflet will give you more information.
THE WELLBRIDGE PRACTICE 2015/16 GP EARNINGS REPORT.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Wellbridge Practice in the last financial year (2015/16) was £43,406 before tax and National Insurance. This is for one full time GP, 5 part time GPs and no locum GPs who worked in the practice for more than six months.
OUR LATEST NEWSLETTER
NOW AVAILABLE FROM RECEPTION OR CLICK ON THE NEWSLETTER ICON.
HAS ANYTHING CHANGED?
If you change your name, address, landline number or mobile number please let us know as soon as possible.
It is very important that we have up to date contact details for all our patients in case we need to contact you urgently. Please inform a member of our reception team of any changes to your contact details.
Supporting people in Dorset to lead healthier lives. Click here to visit the Dorset CCG website
MYTH BUSTER (from Public Health England)
My child’s always getting colds and snuffles - is it OK for her/him to have immunisations?
If a baby has a minor illness without a fever, such as a cold or runny nose, they should have their immunisations as normal. If the baby is ill with a fever, the immunisation should be put off until they have recovered. This is to avoid the fever being associated with the vaccine, or the vaccine increasing the fever the child already has.
If a baby:
- has a bleeding disorder (for example haemophilia, in which the baby’s blood does not clot properly), or
- has had a fit not associated with fever
a doctor, practice nurse or health visitor should be consulted before he/she has any immunisations.