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IMPORTANT NOTICE TO PATIENTS
Our appointment system has changed
We have listened carefully to patient’s concerns regarding the waiting times for appointments and as a result we have implemented the following:
Each morning, there are a number of appointments available for patients who wish to turn up at the practice from 8.30am to book an appointment with a doctor. These appointments are normally in the morning so you can wait in our waiting room or return to the surgery later in the morning at the appointment time.
PLEASE NOTE: The number of patients we can see in this surgery will be capped each day depending on the number of doctors available.
These appointments will be available for routine or urgent problems.
In addition patients who live further away or cannot get to the surgery early will be able to ring the surgery from 8.30am to book an appointment later that day.
Limited pre-bookable appointments will be available to book up to 10 days in advance.
PLEASE HELP YOUR DOCTOR TO HELP YOU
Thank you for your co-operation
Emergency phone line
In case of an emergency please telephone 01929 463444 at any time.
Talking to a doctor or nurse on the telephone
If you wish to speak to a doctor or a nurse on the telephone, but not as a consultation, please ring 01929 462376. The receptionist will take your contact number and some other details and ask the doctor or nurse to call you back after 10.30am Mon-Fri. Please be aware that telephone calls will be made between surgeries and home visits and therefore we cannot be specific about the timing of their call to you.
We are able to offer a limited number of appointments which are available to book up to ten days in advance. Most of our doctors work part time and you may not always be able to see your doctor of choice. Often a nurse or other healthcare professional may be able to help you. Please ask the receptionist for advice.
Patients can now book appointments, subject to availability, on line via Systmonline Access. You will need to register for this service, unless you are already registered to re-order your repeat prescriptions online. Please contact reception for more information.
We have a limited number of early morning and later evening appointments available. These are primarily for patients who find it difficult to make an appointment within our normal surgery times due to work commitments etc.
We offer extended surgery times on some evenings between 6.30 and 7.00pm and on Tuesday and Friday mornings between 7.00 and 8.00am.
These appointments are designed to help patients who work access services at convenient times.
Please note: Other surgery facilities are closed during these times.
Improved access appointments
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are at a different site: Poole General Hospital and Wimborne & Swanage Community Hospitals.