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Complaints & Compliments

Suggestions

We don't always get it right but we always try to do our very best for patients. If you would like to let us know how we can improve our service to our patients please use the Suggestion Box situated in our waiting area.  Please be aware that we will not acknowledge any suggestions left in this box.

Comments, complaints and problems

 If you have any complaints or concerns about the service you have received from the doctors or staff working for this practice, please let us know. 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

 You can make your complaint:

By telephone– ask to speak to Mrs Jan Burt.  If she is not available in person arrangements can be made for her to telephone you at a mutually convenient time.

In writing to the practice– some complaints may be easier to explain in writing - please give as much information as you can, then send your complaint to the practice for the attention of  Mrs Jan Burt as soon as possible.  Please remember if your complaint concerns someone other than yourself we will require written, signed authority from that person to discuss their medical records with you.

Direct to the NHS  Commissioning Board  - You may choose to make a complaint verbally, in writing or electronically to the NHS Commissioning Board rather than the practice.

In writing to:

PO Box 16738, REDDITCH, B97 9PT.

By Email: nhscommissioningboard@hscic.gov.uk

ByTelephone:  0300 311 2233

 

You may also wish to use the services of Dorset Advocacy.  The_Difference_Dorset_Advocacy_Makes_Poster.pdf

 

Please click here for a copy of our Complaints Leaflet:  If Things Go Wrong or ask at reception.

Compliments

Of course we are always delighted to receive any compliments and these will always be passed on to the person or department mentioned.

 NHS CHOICES

You can also add your compliment to NHS Choices at www.nhs.uk.  Choose "Find GP Services", add "Wool" to the search box then select The Wellbridge Practice.  Click on "rate it yourself" .

Thank you.

 

 

 



 
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