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IMPORTANT PATIENT INFORMATION:

PHARMACIST CALLING

OVER THE NEXT WEEK OR SO SOME OF OUR PATIENTS WILL BE RECEIVING A TELEPHONE CALL FROM A PHARMACIST WHO IS WORKING FOR THE PRACTICE.  HE WOULD LIKE TO TALK YOU ABOUT YOUR MEDICATION AND WE WOULD BE GRATEFUL IF YOU COULD TAKE THIS CALL AND ANSWER HIS QUESTIONS.  If you have any concerns please contact the surgery in the usual way.  Many thanks.

Our Appointment System is changing:

From Wednesday 1st May there will be a number of appointments available each morning for patients who wish to turn up at the practice from 8.30am to sit and wait to see a doctor.

PLEASE NOTE: The number of patients we can see in this surgery will be capped each day depending on the number of doctors available.

These appointments will be available for routine or urgent problems.

In addition patients will be able to ring the surgery from 8.30am to book an appointment later in the morning. We have split the appointments in this way so patients who live further away or cannot get to the surgery early have an opportunity to book an appointment on the day from home.

Pre bookable appointments will be available to book up to 10 days in advance.

Welcome to the Wellbridge practice, Wool Surgery.

"Traditional values, modern practice".

Wellbridge surgery in Wool aims to provide the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

 

Practice Philosophy

Within our local community, we aim to:

Treat and if possible cure disease, quickly, effectively, and economically.

Relieve suffering and promote well being in the sick, disabled and dying.

Promote the physical, mental, spiritual, and social well being of each individual.

Encourage everyone to be responsible for maintaining, and if possible improving, his or her own health. To assist this by educating and informing our patients appropriately. Attempt to reduce the overall incidence of disease and handicap, and increase the overall level of health and well being. Increase community awareness of what we can all do to improve health generally, and encourage and facilitate local initiatives, and encourage a health-promoting environment.

 Duty of Candour (Being Open)

The Duty of Candour has been introduced as a direct result of the Francis Inquiry Report into the Mid Staffordshire NHS Foundation Trust, which recommended that a statutory “duty of candour” be imposed on all healthcare providers, which defined “Openness”, “Transparency” and “Candour”.  

 

To this end, we at The Wellbridge Practice will:

  • Acknowledge, apologise and explain when things go wrong;
  • Carry out investigations into incidents affecting Patient Safety;
  • Provide support for those involved in the incident (patients & staff) to cope with the physical & emotional impact.
  • Reassure patients, families & carers that lessons learned will prevent patient safety incidents happening in the future.
(Site updated 15/08/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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